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Position Details & Responsibilities

A well-established heavy equipment dealership is seeking a Service Manager to lead service operations at its Las Vegas–area branch.

This role is responsible for overseeing day-to-day service department performance, developing the service team, and ensuring high levels of customer satisfaction while meeting operational and financial goals.

The Service Manager will play a key role in driving process consistency, technician productivity, warranty compliance, and overall service department performance.

Key Responsibilities

• Lead and manage daily service department operations to ensure quality, efficiency, and customer satisfaction
• Establish, implement, and enforce service department processes and best practices
• Develop annual service goals and budgets aligned with company objectives
• Execute and monitor service department marketing and growth initiatives
• Oversee scheduling, dispatching, and assignment of work based on technician skills and availability
• Review work orders for accuracy and completeness prior to billing
• Ensure warranty and product improvement claims are submitted accurately and on time
• Maintain service tools, shop equipment, vehicles, and facilities in proper working condition
• Recruit, onboard, train, and develop service department personnel
• Monitor department performance metrics and internal reports to identify improvement opportunities

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

KimB@herkandassociates.com 

Qualifications

• High school diploma or equivalent required
• 5+ years of experience managing or working within a service department, preferably in equipment or related industries
• Demonstrated leadership experience with the ability to coach and develop teams
• Basic understanding of service department financials, including labor efficiency and warranty processes
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and standard business systems
• Ability to analyze internal reports and translate data into action
• Valid driver’s license and ability to pass pre-employment screening

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.