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Position Details & Responsibilities

A growing equipment dealership is seeking a Customer Service Representative in Southeast Texas to support customers by building strong relationships and promoting parts, service, and rental solutions.

This role is ideal for an energetic, customer-focused professional who enjoys problem-solving, coordinating with internal teams, and contributing to overall business growth.

Responsibilities

• Serve as a primary point of contact for customers, greeting visitors and handling incoming service calls
• Understand customer equipment issues and help guide next steps for service or repair
• Assist in growing and maintaining a strong customer base through responsive service and follow-up
• Coordinate with technicians to assess service needs and provide accurate estimates and timelines
• Work closely with the parts department to support service and repair activities
• Keep customers informed on repair status, changes, costs, and completion timelines
• Create and manage work orders, document approvals, and review billing for accuracy
• Educate customers on maintenance options, warranty coverage, and available service or parts solutions
• Support both in-office and occasional field-based customer interactions
• Perform additional duties as assigned by management

For more information on this position or the full job description, please contact Amie Bowman at Herk & Associates:

AmieB@herkandassociates.com 

Qualifications

• 1–2 years of customer service experience, preferably in an equipment, rental, or related industry
• Strong verbal and written communication skills with the ability to multitask effectively
• Basic mechanical aptitude and interest in equipment or material handling products
• Proficiency with Microsoft Office; experience with ERP or CRM systems preferred
• Organized, detail-oriented, and customer-focused
• High school diploma or equivalent

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.