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Position Details & Responsibilities

A well-established equipment dealership is seeking a Service Manager to lead service operations at one of its North Dakota locations.

This role is responsible for driving service department performance, leading technicians and support staff, and ensuring a high level of customer satisfaction, safety, and profitability.

The ideal candidate is a hands-on leader who can balance operational oversight with team development, customer engagement, and continuous improvement initiatives.

Responsibilities

• Lead day-to-day service department operations, including workflow management, scheduling, and job completion
• Monitor KPIs, financial performance, and efficiency metrics to drive profitability and continuous improvement
• Coach, mentor, and develop service team members while managing staffing needs and performance
• Review work orders, estimates, and billing to ensure accuracy and proper cost allocation
• Build and maintain strong customer relationships, including handling escalated service concerns
• Promote service offerings through customer visits, inspections, and ongoing relationship development
• Manage departmental expenses, tooling, and facility-related costs
• Ensure adherence to safety standards and contamination control processes
• Collaborate with other departments and locations to support consistent operations and decision-making
• Support recruitment efforts for technicians through community outreach, schools, and industry events
• Oversee after-hours service support to ensure customer uptime and responsiveness

For more information on this position, please contact Kingston Wynn at Herk & Associates:

KingstonW@herkandassociates.com 

Qualifications

• 3+ years of management or supervisory experience
• 3+ years of experience in heavy equipment service or related industry
• Strong understanding of service operations, workflow management, and financial performance (P&L, KPIs)
• Proven leadership ability with experience coaching and developing teams
• Strong customer relationship and problem-solving skills
• Proficiency with Microsoft Office and dealership management systems
• Ability to work in a fast-paced environment and make sound operational decisions
• Valid driver’s license required