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Position Details & Responsibilities

A leading provider of specialized heavy equipment solutions is seeking a Service Advisor to lead its service operations in New Hampshire.

This role is responsible for overseeing daily service department activities, managing technicians and support staff, and ensuring high levels of customer satisfaction and operational performance.

This is a hands-on leadership role that requires a strong technical background and an interactive management style. The Service Manager will work closely with technicians and customers, helping guide repairs, improve processes, and maintain a safe, productive service environment.

Responsibilities

• Oversee daily operations of the service department, including workflow planning, job scheduling, and technician productivity
• Lead, coach, and develop a team of technicians and service support staff while maintaining a strong team culture
• Build and maintain strong relationships with customers through effective communication and proactive service support
• Review work orders, labor hours, parts usage, and documentation to ensure accuracy and efficiency
• Establish and monitor service department goals, budgets, and performance metrics
• Collaborate with parts and other internal departments to ensure proper parts availability and efficient repair turnaround
• Promote and enforce a strong safety culture within the shop and field operations
• Support preventative maintenance programs and inspection services
• Monitor service department profitability and contribute to overall branch performance
• Occasionally assist technicians with diagnostics or troubleshooting when needed

For more information on this position, please contact Amy Bighorse at Herk & Associates:

AmyB@herkandassociates.com 

Qualifications

• 5–7 years of service management, supervisory, or leadership experience
• Strong hands-on technical background in heavy equipment, aerial lifts, construction equipment, or similar machinery
• Proven ability to lead, mentor, and motivate service technicians in a fast-paced environment
• Experience managing service operations, work orders, and shop workflow
• Strong diagnostic knowledge including electrical and hydraulic systems
• Excellent communication and customer service skills
• Strong organizational, analytical, and problem-solving abilities
• Proficiency with Microsoft Office and service management systems (CRM experience preferred)
• Valid driver’s license with a clean driving record