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Position Details & Responsibilities

A growing equipment organization is seeking a Shop Foreman to lead daily shop operations at its Pennsylvania facility in the greater Philadelphia area. This role is responsible for overseeing workflow, supporting technicians, and helping drive a productive, team-oriented service environment focused on customer satisfaction and operational excellence.

This is a leadership-focused role ideal for someone who leads by example, communicates well with technicians, and thrives in a fast-paced service environment.

Responsibilities

• Lead and support shop technicians to maintain a productive, high-performing service department
• Manage workflow, scheduling, and shop efficiency across a busy multi-bay facility
• Provide guidance and technical support to technicians as needed
• Review completed work orders and coordinate customer communication regarding repairs and service updates
• Perform final inspections of equipment prior to customer delivery
• Build strong customer relationships and help resolve service-related concerns
• Foster a positive team culture built on accountability, trust, and collaboration
• Assist with recruiting, developing, and retaining skilled technicians
• Partner with other department leaders to support overall operational success
• Maintain high standards for safety, organization, and professionalism within the shop

For more information on this position or the full job description, please contact Shawn Ramirez at Herk & Associates:

ShawnR@herkandassociates.com

Qualifications

• Prior leadership experience within equipment rental, heavy equipment, construction equipment, or dealership service operations
• Strong background working with aerial lifts, telehandlers, forklifts, or similar equipment preferred
• Proven ability to lead technicians without micromanaging
• Strong communication, coaching, and problem-solving skills
• Ability to manage priorities in a fast-paced service environment
• Customer-focused mindset with strong organizational skills
• Experience recruiting and developing technicians is a plus
• Familiarity with service management systems and shop operations preferred

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.