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Position Details & Responsibilities

A growing equipment organization in the agriculture and construction equipment industry is seeking a Product Support General Manager to oversee parts, service, and product support operations across multiple branch locations in the Southeast. This is a high-impact leadership role focused on driving operational performance, improving customer support, and strengthening profitability across the organization’s product support departments.

This position is based in Southern Georgia and will play a key role in supporting multiple locations and improving consistency across multiple branches. The ideal candidate will bring strong leadership experience within the agriculture and/or construction equipment industry, along with a proven background overseeing multi-location product support operations.

Relocation assistance may be available for qualified candidates.

Responsibilities

• Oversee parts and service operations across multiple branch locations
• Maintain full P&L responsibility for product support departments
• Develop and manage annual KPI programs for operational and department leadership
• Partner with corporate leadership to drive parts and service profitability
• Monitor branch performance related to inventory, service operations, warranty processing, and customer support
• Support operational improvements across recently acquired and developing branch locations
• Work closely with sales leadership to identify and drive product support sales opportunities
• Assist branch leadership with process improvements, operational consistency, and customer communication standards
• Develop and manage annual expense budgets and monthly forecasts
• Ensure compliance with company safety standards and operational policies
• Support training, development, and performance management initiatives across branch teams
• Participate in regional industry events and maintain strong relationships within the market
• Coordinate with operations managers to improve service turnaround times and customer satisfaction
• Monitor inventory levels, parts turns, and overall product support efficiency across locations

For more information on this position or the full job description, please contact Shawn Ramirez at Herk & Associates:

ShawnR@herkandassociates.com 

Qualifications

• Previous leadership experience within the agriculture and/or construction equipment industry
• Strong background in parts, service, and product support operations
• Experience overseeing multiple branch locations preferred
• Proven ability to improve operational performance and profitability
• Strong understanding of P&L management, budgeting, and KPI development
• Excellent leadership, communication, and organizational skills
• Experience supporting acquisitions, operational transitions, or underperforming locations is a plus
• Ability to travel regularly between branch locations
• Bachelor’s degree preferred but not required based on industry experience