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Position Details & Responsibilities

A growing equipment organization is seeking a Branch Manager to lead operations at its facility in Vancouver, Washington. This is an onsite leadership role responsible for overseeing branch operations, supporting service and operational teams, and ensuring a high level of customer support and operational efficiency.

This is a non-retail operational facility, and the ideal candidate will bring a strong background in service operations, equipment support, or branch management within the equipment, industrial, or manufacturing industries.

Responsibilities

• Oversee daily branch operations, including service workflow, operational performance, and team coordination
• Lead and support branch personnel while fostering a positive, accountable team environment
• Drive operational efficiency, productivity, and customer satisfaction across the location
• Work closely with service, operations, and support teams to ensure timely execution of customer needs
• Monitor branch performance metrics, operational KPIs, and overall branch profitability
• Support scheduling, workflow planning, and resource allocation to maximize efficiency
• Maintain strong communication between branch personnel, leadership, and customers
• Identify opportunities for process improvement and operational growth
• Ensure compliance with company policies, safety standards, and operational procedures
• Assist with budgeting, reporting, and operational planning activities as needed

For additional information about this position, please contact BethAnn Hnat at Herk and Associates.

BHnat@herkandassociates.com

Qualifications

• Prior leadership experience within equipment, industrial, manufacturing, or service operations environments required
• Strong operational and service management background preferred
• Technically savvy with the ability to understand equipment, service processes, and operational workflows
• Proven ability to lead teams and manage day-to-day branch operations effectively
• Excellent communication, organizational, and problem-solving skills
• Experience working in fast-paced operational environments
• Strong customer service mindset and ability to build internal and external relationships
• Computer proficiency and familiarity with operational systems and reporting tools required