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Position Details & Responsibilities

A well-established equipment dealership is seeking a Service Manager for their branch located in the Central Coast Region of California. 

The Service Manager will oversee daily operations of the service department, leading a team of technicians and support staff while ensuring efficient workflow, high-quality customer service, and achievement of departmental goals. This role requires a mix of leadership, technical understanding, and operational management.

Key Responsibilities:

• Lead and mentor service team members; manage hiring, scheduling, and performance development.
• Create and execute annual service department goals, budgets, and marketing plans.
• Review and finalize work orders for accuracy and completeness before billing.
• Ensure departmental tools, equipment, and vehicles are properly maintained.
• Oversee warranty and product improvement claims, ensuring timely submission.
• Open repair orders, assign jobs based on skills, and monitor progress to maintain service standards.
• Analyze departmental reports to drive continuous improvement and operational success.
• Collaborate with other departments to support customer needs and business objectives.

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

KimB@herkandassociates.com 

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in service department operations; equipment industry preferred.
• Solid understanding of financial principles related to service operations.
• Proficiency in Microsoft Office and the ability to analyze internal reports.
• Excellent written and verbal communication skills.
• Strong customer service mindset and leadership abilities.
• Valid driver’s license and ability to pass a pre-employment drug screening.

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.