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Position Details & Responsibilities

A well-established OEM dealership is seeking a Service Manager to lead service operations at one of its West Virginia locations. This role is responsible for driving department performance, ensuring customer satisfaction, and leading a team of technicians and service staff in a fast-paced environment.

This is a hands-on leadership position for someone who can balance operational efficiency, team development, and customer relationships while maintaining a high standard of service.

Responsibilities

• Oversee daily service department operations, including workflow, scheduling, and repair quality
• Drive revenue growth and control expenses to meet departmental performance goals
• Lead, coach, and develop service team members, including technicians, advisors, and foremen
• Foster a positive, productive work environment through daily communication and team alignment
• Ensure excellent customer service by addressing concerns and maintaining strong relationships
• Review work orders, reports, and performance metrics to ensure accuracy and efficiency
• Collaborate with leadership to develop and implement service programs and initiatives
• Maintain strong communication across departments, customers, and external partners
• Conduct occasional customer visits to strengthen relationships and support business growth
• Enforce safety standards and ensure compliance with all regulations

For more information on this position or the full job description, please contact Amie Bowman at Herk & Associates:

AmieB@herkandassociates.com 

Qualifications

• Prior experience as a Service Manager or Service Foreman within heavy equipment or related industries
• Strong technical knowledge of equipment repair and service operations
• Proven leadership experience with the ability to manage and develop teams
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems and service management tools
• Valid driver’s license; CDL preferred or ability to obtain