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Position Details & Responsibilities

A well-established equipment manufacturer in Southeastern Wisconsin is seeking an experienced Technical Service Representative to provide technical support to customers, dealers, and internal teams. This position will focus on troubleshooting, equipment maintenance and repair support, warranty administration, and technical training for specialized mobile and industrial equipment.

The ideal candidate has a strong mechanical, hydraulic, and electrical background with experience in equipment service or technical support. This role requires someone who enjoys solving technical problems, communicating with customers, and helping technicians and dealers better understand equipment operation and maintenance.

For more information on this position or the full job description, please contact BG Aguirre at Herk & Associates:

BGAguirre@herkandassociates.com 

Responsibilities

• Provide technical support to customers, dealers, and distributors regarding equipment operation, troubleshooting, maintenance, and repairs.
• Diagnose mechanical, hydraulic, and electrical issues using technical documentation, diagnostic information, and customer feedback.
• Assist customers with identifying replacement parts, processing service parts orders, and coordinating repairs.
• Support warranty administration, including claim reviews, failure analysis, and resolution of technical issues.
• Collaborate with Engineering, Manufacturing, and Quality teams to identify recurring product issues and recommend improvements.
• Develop and maintain service manuals, technical bulletins, troubleshooting guides, and other documentation.
• Create and deliver technical training programs for customers, dealers, and internal employees covering equipment operation, diagnostics, and repair.
• Support new product introductions through technical documentation, training, and field assistance.
• Provide occasional on-site technical support, equipment demonstrations, and troubleshooting at customer or dealer locations.
• Travel domestically up to 15% as needed.

Qualifications

• 3–5 years of experience in technical service, equipment repair, field service, or technical customer support.
• Strong knowledge of mechanical systems, hydraulics, electrical systems, and electronic controls.
• Experience with mobile equipment, construction equipment, aerial work platforms, forklifts, telehandlers, or similar industrial equipment preferred.
• Ability to read and interpret electrical and hydraulic schematics, service manuals, and technical drawings.
• Strong troubleshooting and problem-solving skills with the ability to explain technical issues clearly.
• Experience developing or delivering technical training programs preferred.
• Familiarity with warranty administration, failure analysis, and technical documentation is a plus.
• Knowledge of battery-powered equipment, electric drive systems, or Mobile Elevating Work Platforms (MEWPs) preferred.
• Strong communication, organizational, and customer service skills.
• Proficiency with Microsoft Office and ERP or service management software.
• High school diploma or equivalent required; associate degree in Diesel Technology, Automotive Technology, Industrial Maintenance, Electrical Technology, or a related field preferred.
• Valid driver's license and willingness to travel up to 15%.