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Position Details & Responsibilities

An equipment manufacturer is seeking an experienced Manager of Key Accounts to work remotely from anywhere in the United States. This individual will be responsible for managing and strengthening relationships with key dealer accounts, supporting business growth, and ensuring customers receive exceptional service and support across the organization's equipment and product offerings.

The ideal candidate has a strong background in the construction equipment industry, particularly within a material handling/forklift OEM environment, and understands the importance of building long-term partnerships. This role requires someone who can independently manage key accounts, resolve complex customer issues, and collaborate with internal teams to support business objectives.

For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates:

JRowe@herkandassociates.com 

* * Please note that due to the tremendous response to this opportunity, our Executive Recruiter will review your information and reach out if it is determined that your skillset is a match to our client's requirements. * *

Responsibilities

• Manage and develop relationships with key dealer accounts to strengthen partnerships and identify growth opportunities.
• Serve as the primary point of contact between assigned accounts and internal departments.
• Support sales growth by securing orders, promoting company programs, and identifying additional business opportunities.
• Collaborate with Sales, Parts, Service, Engineering, and other departments to address customer needs.
• Coordinate internal resources to ensure timely resolution of customer requests and operational challenges.
• Provide account management support, including product information, business development, and customer communications.
• Assist in resolving field issues and addressing customer concerns to maintain strong relationships.
• Support strategic initiatives and projects designed to expand key account business.
• Maintain a strong understanding of construction equipment products, applications, and market conditions.
• Communicate account activity, customer feedback, and business opportunities to leadership.
• Travel to customer and dealer locations as needed, up to 25%.

Qualifications

• 7–10 years of experience within the material handling, forklift, or heavy equipment industry, preferably supporting dealerships or OEMs.
• Strong understanding of construction equipment dealership operations, OEM relationships, and key account management.
• Proven ability to develop and maintain relationships with major customers and business partners.
• Strong business acumen with experience supporting sales growth and strategic account initiatives.
• Working knowledge of heavy equipment mechanical, hydraulic, and electrical systems.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Ability to manage customer expectations, resolve conflicts, and coordinate across multiple departments.
• Self-motivated, organized, and comfortable working independently in a remote environment.
• Proficiency in English and Spanish, both written and verbal.
• Proficiency with Microsoft Office applications.
• Bachelor's degree in Business, Industrial Distribution, or a related field; equivalent industry experience considered.
• Valid driver's license and willingness to travel up to 25%.