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Position Details & Responsibilities

A well-established construction and heavy equipment dealership is seeking an experienced Service Manager to lead its Service Department in Southern California. This position will oversee day-to-day service operations, technician performance, workflow, customer satisfaction, and departmental financial results.

The ideal candidate will bring a strong heavy equipment dealership service background, proven leadership experience, and the ability to balance technician development, operational efficiency, and profitability.

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

KimB@herkandassociates.com

Responsibilities

• Lead the daily operations of the Service Department, including scheduling, workflow, staffing, and technician performance.
• Recruit, train, coach, and develop service technicians and other department personnel.
• Assign repair work based on technician skills, workload, and customer priorities.
• Establish annual department goals, budgets, and performance objectives.
• Monitor financial and operational performance to ensure the department meets profitability and productivity goals.
• Review repair orders for accuracy, completeness, labor, parts, and documentation before customer billing.
• Oversee warranty and product improvement claims to ensure timely and accurate submission.
• Develop and implement processes that improve efficiency, repair quality, and customer satisfaction.
• Support service-related sales and marketing initiatives to grow department revenue.
• Maintain strong customer relationships and assist with escalated service concerns.
• Ensure department tools, equipment, service vehicles, and other resources are properly maintained.
• Analyze internal reports and service metrics to identify opportunities for improvement.
• Promote a safe, organized, and professional work environment.

Qualifications

• 5+ years of experience in heavy equipment, construction equipment, or related Service Department operations.
• Previous Service Manager or service leadership experience strongly preferred.
• Experience leading, coaching, and developing service technicians.
• Working knowledge of dealership service operations, repair orders, warranty processes, and shop workflow.
• Understanding of departmental financials, budgeting, productivity, and profitability.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to analyze operational and financial reports and take appropriate action.
• Comfortable using Microsoft Office and dealership/service management systems.
• High school diploma or equivalent required.
• Valid driver's license and ability to travel locally as needed.
• Ability to work extended hours or occasional weekends based on business needs.