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Position Details & Responsibilities

A well-established heavy equipment dealership is seeking a Product Support Sales Representative (PSSR) to manage and grow customer relationships throughout an assigned Central and Southern Oregon territory. This field-based role focuses on increasing aftermarket parts and service sales, supporting equipment owners, and ensuring customers receive responsive product support throughout the lifecycle of their equipment.

The ideal candidate is a self-motivated relationship builder with heavy equipment industry knowledge and the ability to identify new parts, service, and preventative maintenance opportunities.

Responsibilities

• Develop and maintain strong relationships with assigned heavy equipment customers throughout the territory.
• Grow aftermarket revenue by identifying and selling parts, service, maintenance programs, and other product support solutions.
• Develop account plans, sales forecasts, and strategies to expand business with existing and prospective customers.
• Conduct customer visits, equipment inspections, and machine evaluations to identify service and repair needs.
• Prepare product support quotes and follow up on sales opportunities.
• Maintain accurate customer, sales, and opportunity information within the CRM.
• Communicate repair progress and service updates to customers.
• Partner with Parts, Service, and other internal teams to resolve customer needs and provide a strong overall experience.
• Assist with product support concerns and customer issue resolution.
• Travel regularly throughout the assigned territory, including occasional overnight travel.

For more information on this position or the full job description, please contact Amie Bowman at Herk & Associates:

AmieB@herkandassociates.com 

Qualifications

• Heavy equipment, construction equipment, product support, parts, service, or related industry experience preferred.
• Previous PSSR, aftermarket sales, parts/service sales, or customer-facing equipment experience is a plus.
• Strong sales, customer service, communication, and relationship-building skills.
• Self-motivated with the ability to independently manage a territory and customer base.
• Strong organizational and time-management skills.
• Comfortable using CRM systems and Microsoft Office.
• Valid driver's license and acceptable driving record required.
• High school diploma required; bachelor's degree or equivalent industry experience preferred.