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Position Details & Responsibilities

A leading equipment dealership is seeking a Parts Manager to oversee all aspects of its Parts Department at a location in North Dakota. This leadership role is responsible for managing inventory, supporting internal and external customers, developing team members, and driving parts department profitability.

The ideal candidate will have a strong background in parts operations within the heavy equipment, construction equipment, agriculture equipment, trucking, material handling, or related industries. This individual will be a hands-on leader who can effectively manage people, inventory, customer relationships, and operational performance in a fast-paced environment.

Responsibilities

• Lead and develop the Parts Department team through coaching, training, performance management, and employee development
• Manage daily parts operations, including inventory control, stock ordering, receiving, sourcing, and customer support
• Work closely with Service and Sales departments to ensure parts availability and maximize customer uptime
• Develop strategies to increase parts sales, market share, and overall department profitability
• Monitor inventory levels, backorders, vendor relationships, warranty returns, and stock accuracy
• Analyze department performance metrics and implement improvements to drive efficiency and customer satisfaction
• Resolve customer concerns and support both internal and external customers with timely solutions
• Maintain a safe, organized, and efficient parts warehouse and work environment
• Support marketing initiatives, vendor promotions, and customer outreach efforts
• Participate in hiring, scheduling, workforce planning, and succession development activities

For more information on this position, please contact Sarrah Ramirez at Herk & Associates:

SarrahR@herkandassociates.com 

Qualifications

• Previous Parts Manager, Parts Supervisor, or Parts Department leadership experience required
• Experience within heavy equipment, agriculture equipment, trucking, material handling, industrial equipment, or related industries preferred
• Strong inventory management and parts operations experience
• Proven leadership experience managing and developing employees
• Strong customer service, communication, and relationship-building skills
• Ability to analyze business metrics and make data-driven decisions
• Strong organizational and problem-solving abilities
• Comfortable working cross-functionally with service, sales, and operational teams
• Computer proficiency and experience working with inventory management systems required
• Valid driver's license required