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Position Details & Responsibilities

A well-established equipment dealership in the transportation industry is seeking a Service Manager to lead operations at one of its largest and most active locations in Central Virginia. This role is responsible for overseeing daily service operations, managing a team of technicians, and ensuring high levels of efficiency, quality, and customer satisfaction.

This is a hands-on leadership opportunity for someone with experience in the truck and trailer industry who can balance team management, workflow coordination, and customer service in a fast-paced environment.

Responsibilities

• Oversee daily service department operations, including scheduling, workflow, and repair quality
• Lead, coach, and support a team of 8–10 technicians to ensure productivity and accountability
• Monitor work orders, labor efficiency, and turnaround times to meet operational goals
• Maintain strong communication with customers regarding service updates, timelines, and solutions
• Ensure repairs and maintenance are completed accurately, safely, and on time
• Collaborate with parts and other departments to ensure availability of necessary components
• Identify opportunities to improve shop efficiency, processes, and overall performance
• Uphold safety standards and ensure compliance with company policies and procedures
• Support a customer-focused culture and maintain long-term client relationships

For more information on this position or the full job description, please contact Shawn Ramirez at Herk & Associates:

ShawnR@herkandassociates.com 

Qualifications

• 3+ years of experience in a service leadership role within the truck, trailer, or heavy equipment industry
• Strong knowledge of Class 6, 7, and 8 trucks and/or trailer systems
• Proven ability to lead and develop technicians in a shop environment
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a high-volume service operation
• Experience with service management systems and general computer proficiency
• Hands-on background preferred