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Position Details & Responsibilities

A well-established construction equipment dealer is seeking a Service Manager to lead its service operations in the Greater Hartford, Connecticut region. This organization supports contractors in the heavy highway, concrete, excavation, utility, and construction markets with a wide range of equipment, parts, and service solutions.

This is a hands-on leadership role responsible for overseeing daily service operations, supporting technicians, maintaining strong customer relationships, and driving departmental performance. The ideal candidate will bring equipment service experience, strong leadership skills, and a passion for developing people and processes.

This opportunity is ideal for a service leader who is looking to continue growing their career while making a long-term impact within a stable and growing organization.

Responsibilities

• Oversee daily service department operations, including scheduling, workflow management, and repair quality
• Lead, coach, and support technicians to ensure productivity, accountability, and professional development
• Monitor work orders, labor efficiency, and repair timelines to maximize customer uptime
• Maintain strong communication with customers regarding equipment repairs, service recommendations, and job status updates
• Work closely with parts, sales, and rental departments to ensure seamless customer support
• Manage service department profitability, labor recovery, and operational performance metrics
• Ensure repairs are completed safely, accurately, and in accordance with company and manufacturer standards
• Support technician recruitment, onboarding, and ongoing training initiatives
• Identify opportunities to improve shop efficiency, processes, and overall customer satisfaction
• Maintain a strong safety culture and ensure compliance with company policies and procedures
• Assist with budgeting, forecasting, and strategic planning for the service department

For more information on this position, please contact Amy Bighorse at Herk & Associates:

AmyB@herkandassociates.com 

Qualifications

• Prior experience managing service operations within the construction equipment, compact equipment, heavy equipment, rental, or related industries required
• Strong technical understanding of equipment diagnostics, repairs, and maintenance practices
• Proven leadership experience managing technicians and service personnel
• Strong communication and customer relationship skills
• Experience managing service profitability, labor efficiency, and departmental performance metrics
• Strong organizational, problem-solving, and decision-making skills
• Proficiency with service management software, business systems, and Microsoft Office