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Position Details & Responsibilities

Our client, a leading distributor of heavy construction and compact equipment, is seeking an experienced Service Manager to oversee daily operations of a busy service department in Maryland.

This role is ideal for a hands-on leader with strong technical knowledge, a customer-first mindset, and a proven ability to drive team performance and operational efficiency.

The Service Manager will be responsible for leading shop and field operations, ensuring timely and high-quality repairs, managing financial performance, and maintaining strong relationships with both customers and OEM partners.

Key Responsibilities:

• Lead all aspects of shop and field service operations, ensuring efficiency, quality, and customer satisfaction.
• Schedule, assign, and monitor work orders to optimize technician productivity and turnaround time.
• Manage warranty and policy claims with OEMs and ensure compliance with company and manufacturer standards.
• Hire, train, and mentor technicians and support staff while fostering a culture of accountability and continuous improvement.
• Serve as the primary contact for major service customers - providing accurate estimates, updates, and resolutions.
• Monitor department financial performance, approve work orders, and ensure accurate documentation and billing.
• Enforce safety policies and maintain compliance with OSHA and environmental regulations.
• Collaborate closely with Parts, Sales, and Rental departments to ensure smooth interdepartmental communication and operations.

For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates:

JRowe@herkandassociates.com 

Qualifications

• 5+ years of experience in service management or supervision within heavy equipment, construction, or trucking industries.
• Strong technical understanding of hydraulic, electrical, and diesel systems.
• Proven leadership and customer service skills with a focus on process improvement.
• Proficiency in service management software, Microsoft Office, and OEM diagnostic tools.
• High school diploma required; technical or mechanical degree preferred.
• Valid driver’s license required.

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.