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Position Details & Responsibilities

Our client is seeking a Product Support Sales Representative (PSSR) to help drive growth through aftermarket solutions and service offerings in Northern California. This role focuses on building long-term relationships and delivering solutions that keep their customers' operations running smoothly.

This is an excellent opportunity for someone with a customer-focused sales mindset who enjoys problem-solving, building trust, and driving repeat business.

Key Responsibilities

• Develop and maintain relationships with existing equipment customers to identify support needs.
• Sell service contracts, parts, and additional company offerings.
• Collaborate closely with sales representatives to ensure a seamless customer experience after the sale.
• Conduct regular customer visits to promote services, maintenance programs, and value-added solutions.
• Identify opportunities to expand customer engagement and maximize aftermarket revenue.
• Prepare quotes, proposals, and follow-up communications to close sales.
• Maintain accurate records of customer activity, sales pipeline, and opportunities in CRM systems.

For more information on this position, please contact Amy Bighorse at Herk & Associates:

AmyB@herkandassociates.com 

Qualifications

• Previous sales or customer service experience, preferably in material handling or a related industry.
• Associates or Bachelor's degree preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Self-motivated and comfortable working independently in the field.
• Proficient with Microsoft Office and CRM systems.
• Valid driver's licence and clean driving record.