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Position Details & Responsibilities

Our client, an equipment manufacturer, is seeking a Director of Aftermarket Development to lead their aftermarket division based in the Southeast.

This senior leadership role will oversee parts sales, customer service support, and the development of a new customer success team dedicated to strengthening dealer relationships.

** Candidates MUST be proven leaders with experience in the forklift industry **

Key Responsibilities:

• Lead and manage a team of direct reports, including building and overseeing a new customer success team that supports key dealer partners
• Grow aftermarket revenue and profitability through effective dealer engagement, proactive customer support, and a data-driven pricing strategy
• Oversee all aftermarket sales operations, including parts lifecycle management and customer service technical support
• Develop and implement strategic goals, budgets, and KPIs for aftermarket growth and customer satisfaction
• Partner with leadership and marketing teams to improve dealer programs, resolve issues, and drive long-term customer success
• Maintain full P&L responsibility for the aftermarket division

For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates:

JRowe@herkandassociates.com 

* * Please note that due to the tremendous response to this opportunity, our Executive Recruiter will review your information and reach out if it is determined that your skillset is a match to our client's requirements. * *

Qualifications

• 10+ years of leadership experience in aftermarket sales, customer service, or business development within the forklift/material handling industry (required)
• Proven track record of managing large teams and building new programs or departments
• Strong skills in pricing strategy, parts management, and dealer development
• Experience managing P&L for a sizable business unit
• Excellent communication, leadership, and problem-solving skills