Contact H&A for Details

Position Details & Responsibilities

Shawn is working with a well-established equipment dealership to hire a Service Manager based at their primary branch in Tennessee.

This is an excellent opportunity to join a family-owned company with strong community roots and a reputation for outstanding customer support. The role will oversee the service department at a key location, with promotion opportunities as the company continues to grow.

Responsibilities:

• Lead and oversee daily service operations, including shop and field repairs, warranty work, and customer pay jobs
• Manage, coach, and develop a team of technicians and support staff, building a positive, high-performance culture
• Assign, schedule, and prioritize work orders to maximize efficiency and customer satisfaction
• Monitor and improve service KPIs including technician productivity, work order turnaround, and first-time fix rates
• Collaborate closely with sales, rental, and parts departments to ensure smooth workflows and strong customer support
• Oversee service P&L, warranty claim processing, service quotes, and invoicing accuracy
• Recruit, onboard, and train service personnel while fostering technician growth and retention
• Act as the first point of contact for customer service issues, ensuring timely communication and resolution

For more information on this position or the full job description, please contact Shawn Ramirez at Herk & Associates:

ShawnR@herkandassociates.com 

Qualifications

• Previous leadership experience in a service manager or related role, preferably in heavy equipment, material handling, or construction industries
• Strong leadership style: servant-leader, hands-on, able to mentor and inspire technicians without micromanaging
• Proven ability to drive productivity and efficiency while maintaining high levels of customer satisfaction
• Experience managing budgets and P&L responsibility
• Excellent communication, organizational, and problem-solving skills
• Ability to build strong relationships with customers, employees, and cross-department teams

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.