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Position Details & Responsibilities

A growing multi-location equipment dealership is seeking a Regional Aftermarket Manager to lead and support the parts, service, and customer experience operations across its branches in a region of Texas (South of San Antonio)

This key leadership role is focused on driving aftermarket performance by increasing profitability, improving efficiency, supporting departmental leadership, and enhancing long-term customer satisfaction. The ideal candidate will bring experience in dealership or heavy equipment operations and a proven ability to lead teams across multiple locations.

This is a regional leadership role requiring regular travel between locations (60–75%)

Key Responsibilities:

• Lead regional strategy for parts and service operations, aligned with company goals and OEM standards
• Analyze performance metrics and implement improvements for service labor hours, technician efficiency, parts sales, and customer retention
• Support and coach service and parts managers in staffing, workflow, and operational planning
• Drive profitability through effective budgeting, cost management, and process improvements
• Champion a customer-first culture, with initiatives aimed at increasing satisfaction, loyalty, and repeat business
• Oversee employee development and training across aftermarket teams in collaboration with internal and OEM programs
• Coordinate proactive service offerings including preventative maintenance programs and inspections
• Serve as the primary liaison for aftermarket performance with OEM territory and support reps
• Collaborate closely with sales, precision ag, and executive teams to ensure a unified customer experience

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

KimB@herkandassociates.com 

Qualifications

• 5+ years of experience in aftermarket or dealership operations, preferably in ag or heavy equipment
• Leadership experience managing multi-location teams
• Strong understanding of parts and service P&L, operational KPIs, and customer engagement strategies
• Proficient in Microsoft Office and dealership management systems
• Bachelor’s degree in business, agriculture, engineering, or equivalent experience preferred
• Valid driver’s license and clean driving record required

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.