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Position Details & Responsibilities

A well-established equipment dealership is seeking a General Service Manager to lead and oversee all power service operations across their region in California. This executive-level role carries full P&L responsibility and will drive the strategic direction, performance, and culture of the service department.

This is a high-impact opportunity for a seasoned service leader with strong business acumen, people development skills, and a background in the heavy equipment or power generation industries.

Key Responsibilities

• Lead all service operations across multiple locations, setting strategic direction and driving performance to meet revenue and profitability goals
• Oversee service budgets, capital expenditures, and cost management across the region
• Manage and develop a team of Regional Service Managers and Service Managers
• Foster a collaborative culture aligned with company values and operational excellence
• Partner with Sales, Rental, and Operations leadership to align goals and optimize customer support
• Ensure a high level of customer satisfaction through proactive communication, timely resolution of issues, and consistent service delivery
• Support and drive employee engagement through coaching, performance development, and workforce planning
• Implement and enforce safety-first practices across all service locations
• Provide ongoing mentorship to supervisors, coordinators, and technicians on technical and operational best practices
• Regularly visit branch locations to build relationships and monitor performance

For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates:

JRowe@herkandassociates.com 

* * Please note that due to the tremendous response to this opportunity, our Executive Recruiter will review your information and reach out if it is determined that your skillset is a match to our client's requirements. * *

Qualifications

• 7+ years of service leadership experience in power systems or heavy equipment required
• Bachelor’s degree preferred; a mechanical or technical background is a plus
• Strong operational and financial management skills
• Demonstrated success leading large, multi-site service teams
• High-level understanding of power generation equipment and customer support operations
• Excellent interpersonal and communication skills, with the ability to work cross-functionally
• Proven ability to coach and develop high-performing teams
• Willingness to travel throughout the region

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.