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Position Details & Responsibilities

A growing equipment dealership is seeking an experienced and driven Product Support Manager to lead operations at one of its key branches based in a major Tennessee city. This role oversees all parts and service operations, team development, and customer support activities, with a focus on maximizing profitability, efficiency, and customer satisfaction. The ideal candidate will bring a hands-on leadership style, strong industry knowledge, and a background in parts, service, or material handling equipment.

**Relocation assistance provided**

Key Responsibilities:

• Oversee daily branch operations, including parts, service, and rental coordination.
• Manage and mentor service technicians and support staff, fostering a high-performing team.
• Drive customer satisfaction by ensuring timely service, accurate parts support, and quick issue resolution.
• Monitor branch performance and implement process improvements to maximize efficiency and profitability.
• Managing P&L, pricing, expenses, warranties, and vendor relationships
• Ensure OSHA and safety compliance in all shop and service activities.
• Maintain facility, fleet, and equipment standards for operational readiness.
• Track and report KPIs related to service delivery, parts inventory, and financial performance.

For more information on this position or the full job description, please contact Shawn Ramirez at Herk & Associates:

ShawnR@herkandassociates.com 

Qualifications

• 7+ years of experience in equipment, service, or parts management, preferably in the material handling or heavy equipment industry.
• Prior leadership experience overseeing teams of service technicians or parts personnel.
• Strong understanding of technical equipment, service operations, and inventory systems.
• Excellent communication and problem-solving skills with the ability to work cross-functionally.
• Experience managing budgets, analyzing performance metrics, and driving process improvements.
• Proficient in Microsoft Office and service-related software; CRM or ERP knowledge is a plus.
• Valid driver's license required for occasional travel (up to 20%).

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.