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Position Details & Responsibilities

A leading equipment dealership is looking for a Product Support Sales Representative (PSSR) to join its growing team in Central Texas. 

This customer-focused position is ideal for candidates with experience in inside sales, product support, parts, or industrial supply who are looking to grow their careers in a fast-paced and supportive environment.

The PSSR plays a critical role in maintaining customer satisfaction and driving revenue by promoting parts, service, and support solutions to both new and existing clients.

Key Responsibilities:

• Develop and maintain strong relationships with customers in the assigned territory.
• Promote and sell aftermarket solutions including parts, maintenance programs, inspections, and service offerings.
• Identify customer needs and recommend tailored support solutions to improve equipment uptime and performance.
• Follow up on leads and quote requests to drive sales of parts and service-related products.
• Maintain a regular schedule of customer contact, including site visits, phone calls, and follow-up communications.
• Work closely with internal teams including service, parts, and sales departments to ensure customer needs are met promptly and accurately.
• Maintain detailed records of customer interactions, quotes, and service history using CRM and other company tools.
• Stay informed on product updates, service offerings, and market trends.

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

KimB@herkandassociates.com 

Qualifications

• 2+ years of experience in inside sales, parts, service, product support, or a related industrial field.
• Strong customer service and relationship-building skills.
• Comfortable working in a fast-paced environment with a high level of professionalism.
• Basic understanding of equipment, mechanical systems, or industrial products is preferred.
• Excellent communication and organizational skills.
• Proficient with Microsoft Office and customer management systems (CRM).

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.