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Position Details & Responsibilities

Our client is a heavy equipment dealership - they are seeking an experienced Service Manager in Southeast Georgia to oversee daily service operations, manage technicians, and ensure top-tier customer support. This role is ideal for a strong leader with a background in heavy equipment service who can drive efficiency, improve processes, and enhance customer satisfaction.

Key Responsibilities:

• Manage daily service operations to ensure efficiency and profitability.
• Supervise and support a team of service technicians.
• Schedule, prioritize, and assign repair and maintenance work.
• Monitor work orders, repair timelines, and job completion to ensure accuracy and quality.
• Maintain strong customer relationships, resolve service issues, and provide technical support.
• Ensure compliance with warranty processes and manufacturer service policies.
• Collaborate with parts, sales, and leadership teams to drive business success.
• Maintain a safe, organized, and productive service department.
• Oversee departmental financials, including budgeting, expenses, and profitability.

For more information on this position or the full job description, please contact BG Aguirre at Herk & Associates:

BGAguirre@herkandassociates.com 

Qualifications

• Proven experience as a Service Manager or leadership role in a heavy equipment service department.
• Strong technical background in heavy equipment maintenance and repair.
• Excellent team management, customer service, and problem-solving skills.
• Ability to analyze service department performance metrics and drive improvements.
• Proficiency in service software, scheduling systems, and warranty procedures.
• Strong understanding of safety regulations and compliance.