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Position Details & Responsibilities

A well-established truck and trailer service organization is seeking an experienced Service Manager for its location in the Dallas metro area. This position will lead the day-to-day Service Department, with responsibility for technician performance, workflow, repair quality, productivity, and customer satisfaction.

The ideal candidate has a strong service leadership background with experience in heavy-duty trucks, trailers, or a related equipment industry. This is a hands-on management role requiring strong technical knowledge, organization, and the ability to keep technicians and repair work moving efficiently.

For more information on this position, please contact Kingston Wynn at Herk & Associates:

KingstonW@herkandassociates.com 

Responsibilities

• Lead and manage the daily activities of Service Department technicians.
• Schedule and prioritize repair work to maximize technician productivity and meet customer commitments.
• Monitor open repair orders and ensure jobs are completed, documented, and closed accurately and on time.
• Ensure technicians properly document labor, parts, repair details, inspections, and preventative maintenance work.
• Coordinate closely with the Parts Department to ensure required parts are ordered and available for scheduled repairs.
• Manage warranty repairs and required documentation.
• Track after-hours service calls and technician hours.
• Maintain service trucks and ensure field service equipment is ready for operation.
• Communicate with customers regarding scheduling, repair status, and service needs.
• Conduct daily yard checks and maintain a clean, organized Service Department.
• Promote a safety-first culture and ensure employees follow applicable shop, field, and customer-site safety requirements.
• Support additional branch and customer needs as required.

Qualifications

• 3–5+ years of service industry experience, preferably within heavy-duty trucks, trailers, or related equipment.
• Previous experience leading or supervising service technicians strongly preferred.
• Strong mechanical aptitude and technical knowledge.
• Ability to manage shop workflow, repair orders, technician productivity, and customer expectations.
• Strong leadership, communication, organizational, and time-management skills.
• Customer-focused with the ability to resolve service issues professionally.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.