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Position Details & Responsibilities

Our client, an equipment manufacturer is seeking an experienced Director of Service & Operations to lead all service and operational functions across the United States and Canada. This is a senior leadership role responsible for building structure, driving consistency, and scaling service operations to support continued growth across North America.

The ideal candidate brings strong multi-region leadership experience, a deep understanding of service operations, and the ability to implement standardized processes in a growing organization. This role must be based in Texas and will require regular travel throughout North America.

Key Responsibilities

• Provide strategic leadership and oversight for all service and operations activities across the U.S. and Canada.
• Develop and implement standardized service processes, operating procedures, and performance metrics across all regions.
• Lead and support regional service and operations leaders to drive accountability, efficiency, and consistency.
• Improve service performance, technician productivity, equipment uptime, and customer satisfaction.
• Oversee service-related financials including budgets, forecasting, warranty programs, and cost controls.
• Partner with sales, engineering, product support, and executive leadership to align operational execution with business objectives.
• Build scalable service infrastructure, training programs, and support systems to enable long-term growth.
• Ensure compliance with safety, quality, and regulatory requirements across all locations.
• Provide regular operational insights and performance reporting to executive leadership.

For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates:

JRowe@herkandassociates.com 

* * Please note that due to the tremendous response to this opportunity, our Executive Recruiter will review your information and reach out if it is determined that your skillset is a match to our client's requirements. * *

Qualifications

• Proven experience leading service and/or operations at a regional or national level within manufacturing environments.
• Experience overseeing multi-location and multi-country operations (U.S. and Canada strongly preferred).
• Strong understanding of service operations, field service, technical support, and warranty processes.
• Demonstrated ability to build processes, KPIs, and scalable operating models.
• Solid financial acumen with experience managing budgets and operational performance.
• Strong leadership, communication, and cross-functional collaboration skills.
• Willingness and ability to travel regularly throughout North America.
• Must be based in Texas.