Contact H&A for Details

Position Details & Responsibilities

Herk & Associates has been retained by a reputable equipment dealer to help them identify an experienced and talented Customer Support Advisor to add to their team for the greater Waterford, PA territory. We are looking for a self-motivated, experienced sales professional to join our team. The Customer Support Advisor is responsible for driving product support sales (service, parts & undercarriage) to customers within their assigned territory. The Customer Support Advisor is viewed by the field customer as an extension of the service, parts, and sales departments. The Customer Support Advisor fosters brand loyalty by promoting equipment maintenance and service programs to customers, parts sales and providing technical support.

Qualifications

This individual should be highly motivated and experienced in customer service with above average problem-solving skills, sense of ethics, and adaptability.

• Develops rapport with current and future customers and maintains satisfaction to ensure ongoing business.
• Gathers year, make, model or function of equipment to be serviced.
• Offers recommendations for needed parts, preventative services or other requests based on needs being discussed.
• Assists field customers with obtaining quotes for common needs like batteries, engines, bucket teeth, oil, filters, PM, etc.
• Markets and sells both OEM and aftermarket ground engaging tools, undercarriage, and miscellaneous wear parts.
• Markets and sells repair services for all OEM equipment and competing manufacturers.
• Markets and sells value added programs such as extended warranties, maintenance and repair plans, machine inspections, overhauls, standard job quotes, and special promotions offered by the company.

We offer a competitive salary, Health Benefits paid for the Team Member, Dental Insurance, Life Insurance, PTO & Paid Holidays, 401(k).

Please reach out to Shawn Ramirez for more information at:

Shawnr@herkandassociates.com

EEO