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Position Details & Responsibilities

Herk & Associates is recruiting a District Parts & Service Manager for a leading construction equipment OEM. The position is remote-based from Vancouver or Kelowna, BC, Canada and requires up to 75% travel. 

The District Parts & Service Manager (DPSM) represents the OEM at the dealership/customer level. This role is responsible for maintaining positive relationships between the company, dealer channel, and end users. The DPSM assists dealers in their efforts to provide top-quality parts and service to customers and is responsible for developing dealer product support capabilities. This role also focuses on dealer development with regard to best practices to improve dealership parts and service department efficiency and profitability. Additionally focused on customer retention, which contributes to repeat sales and thus increased market share.

Qualifications

• Education: Red Seal or Associate’s Degree or extensive relevant technical experience.
• Bachelor's Degree is preferred but not required.
• 2-3 years of experience in product support required.
• Strong mechanical skills and equipment troubleshooting experience, preferably in construction equipment.
• Excellent interpersonal, written, and verbal communication, and listening skills.
• Effective negotiation skills.
• Strong financial acumen and analytical skills.
• Ability to make sound, timely decisions.
• Self-motivated with strong time management skills and priority focus.
• Proficiency in MS Office Suite.
• Valid driver’s license and clean driving record.
• Valid passport.
• Travel Required: 75%.

For the full job description and more information on this position, please contact Kingston Wynn at Herk & Associates: 

KingstonW@HerkandAssociates.com 

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