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Service Writer (Trailer Repair) Direct Hire

Utility Trailer of Dallas

Position Details & Responsibilities

Our ideal candidate should have previous experience as a service writer in the trailer industry and have extended knowledge about trailers to be able to estimate repair costs. We are looking for a self-motivated person with strong work ethics. We are willing to train the right applicant.

Duties will include:

  • diagnose and estimate costs for trailer repairs
  • write work orders and prepare estimates
  • sell customers our repair service
  • verrify technicians status on current jobs and make sure techs are on schedule
  • communicate with customer should techs fall behind in the schedule
  • update customers about ongoing repairs (extra time or work needed)
  • ensure all trailer check-ins are according to company standards
  • assist in receiving and shipping all warranty parts
  • create accurrate and detailed reports
  • highly service orientated to help the customer with set up the best possible repair outcome.
  • assist service manager, shop foremand with specific tasks or projects as required

Qualifications

  • 1 - 3 years of experience as service writer for trailer shops or equivalent experience with trailer knowledge
  • able to stand and walk all work hours
  • Ability to work independently with minimal supervision
  • Attention to detail and highly organized
  • basic computer knowledge required
  • strong customer service skills required
  • positive and great attidute to help customers



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