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Service Writer H&A Recruiter

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Position Details & Responsibilities

Herk & Associates has been retained by a reputable equipment dealer in Denver, Colorado to help them identify an experienced and talented Service Writer to add to their team. We are seeking a Service Writer to help our client keep up with their growing companies’ clients demands. As a Service Writer your duties will include interfacing with customers to schedule appointments, working with service technicians to identify and sell equipment repairs/maintenance and determining repairs/maintenance by equipment`s inspection and questioning customers. This position requires the Service Writer to research customer service history and information using a specific company CDK management system. Customer service and satisfaction is the top priority so updating the customer in a timely and organized manner via telephone and email is key to the company’s success.

Qualifications

This individual should be highly motivated and experienced in customer service with above average problem-solving skills, sense of ethics, and adaptability

  • Developing strong customer relationships through the successful management of products and service delivery.
  • Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
  • Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
  • Entering the details of repair jobs on the company`s network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
  • Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

We offer a competitive salary, Health Benefits paid for the Team Member, Dental Insurance, Life Insurance, PTO & Paid Holidays, 401(k).

Please reach out to Shawn Ramirez for more information at:

Shawnr@herkandassociates.com

EEO




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