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Position Details & Responsibilities

We have been retained by a leading Manufacture to help them identify a New Technical Support Specialist in GA.                                                                                                                                   

• The Technical Support Specialist has the general responsibilities of providing technical support to dealers, customers, and salespeople with technical issues via phone and email
• Achieve customer satisfaction through prompt and efficient service calls and effective communication.
• Instruct on machines diagnosis, inspections and repairs when needed (hydraulics, electrical, etc.)

• Communicating with corporate office after sales support department about issues and troubleshooting
• Communicate with Client product department about upgrades, changes, and solutions on equipment

• Log all in house repairs, outside repairs and warranties in operating software
• Maintain a record of warranty registration as well as warranty repairs, claims and approvals.

• Work with corporate aftersales and product department to conduct in house dealer training classes
• Travel when needed to perform field repairs, trainings, and machine demonstrations (no more than 25%)
• Perform other miscellaneous duties as required by management
• Work with corporate service department to stay up to date on service protocol and updates and well as training

Qualifications

• This position requires knowledge (minimum 5 years) in technical support of heavy equipment (skid steers, excavators, tractors, forestry equipment, etc.)
• Technical experience with hydraulic systems, electrical troubleshooting, as well as mechanical systems (gear boxes, transmissions, etc.). General knowledge of diesel engines.
• Five years of experience in related field as well as, customer service experience.
• Strong problem solving/resolution skills required.  Experience in developing strong relationships with sales team and handling dealer issues effectively.
• Strong verbal and written communication skills required.
• Proficient in Microsoft 365, outlook and excel. 
• Ability to work independently on assigned duties.

Someone who has previously worked as a Mechanic or Technician with strong Customer Sopport and Communication skills could be ideal in this role.

If you would like to be considered for this Opportunity, please E-mail your Resume to Joel@Herkandassociates.com for Confidential Consideration.

Joel Entrikin

Recruiter

EEO