Become part of our confidential candidate network and start your job search today!
Post your job listings to gain access to our extensive candidate network.
Herk and Associates has been retained by a leading Manufacturer in Ohio to help them identify a new Commercial Drill Mechanic/Product Support/Trainer specialist.
This is not a HANDS on Position, we are looking for an experienced Product Support Manager/Trainer to be responsible for serving as an interface between customers, sales team and the Customer Service Department.
The Product Support Manager will also be responsible for performing: troubleshooting, diagnosing, analyzing and on occasion design/redesign of new or existing products.
The core duties and responsibilities include:
Performs system diagnostic, replacement and repairs on, but not limited to electrical hydraulic systems; and component replacement and repairs on, but not limited to: dippers, handles, swing, propel, crowd and hoist transmissions, hoist cables, GET (ground engaging tools), drill bits, drill pipes, hydraulic pumps and motors, engines, electric motors, gear boxes, compressors, auto lube systems, and hydraulic valves and hoses.
Diagnoses mechanical problems, prioritizes and makes decisions regarding equipment repair as needed reviews emergency break down orders to verify accuracy of repair parts required.
Directs Dealers/Customers maintenance crews on how to provide mechanical repairs and lubrication for preventative maintenance.
Handles warranty repair issues with customers, spear heads product issues with other techs as needed.
Ability to converse over telephone to trouble shoot a piece of equipment.
Must understand and follow MSHA safety requirements.
This is a Salaried position with excellent Benefits and OT Pay.
Our client is looking for at least 5 years of Experience.
If this looks like an opportunity you could be interested in please contact Joel Entrikin at Herk & Associates
for additional information and a Confidential Conversation.
Not what you're looking for?