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Service Advisor Direct Hire

Cumberland Truck Equipment Co.

Cumberland Truck Equipment Co. Logo

Position Details & Responsibilities

Our Client is looking for a full time Service Advisor for our I-8 Milton, PA, to work 2nd shift 3:00 p.m. – 11:00 p.m. Our location is a Volvo Dealership, an all makes and models full-service shop, and a distributor of heavy-duty truck parts. We offer great benefits which includes: 401(k) with company match, Health, Dental, Vision, Life, Employee Discount, paid Vacation/Holiday, and more.

JOB DUTIES:

· Ability to type, as well as having basic computer knowledge, computer software, internet proficiency and knowledge of DSI a plus.

· Writing and reviewing repair orders to ensure work is complete and correct parts

are billed and additional work and authorization is noted.

· Performing over-the-counter sales, collecting payment for repairs and parts

purchases.

· Build estimates and quotes and communicate them to the customer.

· Follow other duties and responsibilities upon request by CTE management.

Qualifications

REQUIREMENTS:

· High School Diploma or equivalent or industry experience is required.

· 1 year of experience working in customer service preferred.

· Valid Class C Driver’s License with good driving record.

· Background in inside sales, outside sales, or retail sales is a plus.

· Ability to read, write, understand, and speak English.

· Ability to prioritize required services and provide options upon request.

· Excellent communications skills and outgoing personality towards customers.

· Ability to oversee maintenance and repairs on heavy and medium duty vehicles.




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