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Position Details & Responsibilities

Herk & Associates is recruiting a Technical Trainer for a Material Handling Dealer in the Chicago, IL or Milwaukee, WI areas. 

Summary and Purpose: Help the development of a qualified repair technician staff by providing ongoing technical training, and provide support to customers by serving as a liaison between the end user and the manufacturer.

Responsibilities: 

• Partner with service management team to ensure timely availability of appropriate technical training.
• Develop and implement classes required based on technicians` individual needs and current skill levels.
• Work with the service and sales staff to provide technical assistance whenever needed.
• Develop classes necessary to provide top-quality, in-house training year round for repair technician staff.
• Stay current on all technical matters related to the products represented.
• Attend factory schools as available.
• Self-study, e-Learning, as available.
• Teach the classes developed to internal technicians or customers’ technicians.
• Gather feedback from students, use feedback to make improvements as appropriate.
• Document student results for education tracking.
• Assist repair technicians and customers on technical matters that occur in the field.
• Work with factories to resolve technical problems.
• Maintain technical library on all products.
• Projects as assigned by Technical Training Manager.

Qualifications

Essential skills and experience:

• In depth mechanical knowledge of material handling products, with at least 3 years’ experience repairing these products.
• Successful history of mentoring or teaching technical skills in some capacity.
• Current certification for driving material handling equipment.
• Strong oral and written communication skills with ability to clearly present technical materials to students and customers.
• Proficiency in general computer programs and applications

Preferred skills and experience: 

• Industrial Hydraulics Certificate
• Technical college diploma or certification
• Awareness of lean business principles

For more information on this position, please contact Meredith Vachon at Herk & Associates: 

meredithv@herkandassociates.com

EEO