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Position Details & Responsibilities

Herk & Associates is recruiting a qualified Technical Trainer for a material handling/power/fleet management solutions dealership in Indianapolis, IN. 

Position summary: Provides technical training for our repair technicians, and provides technical support for our service and sales departments, as well as our customers.

General Purpose: To help the development of a qualified repair technician staff by providing ongoing technical training, and to serve as technical support for our customers by serving as a liaison between the end user and the manufacturer.

Role qualifications: 

• Partner with service management team in ensuring timely availability of appropriate technical training.
• Develop and implement classes that are needed based on our techs’ needs, as well as truck demographics.
• Ensure we are delivering the best possible quality of our training courses
• Must work with the service and sales staff to provide technical assistance whenever needed.

Position responsibilities:

• Develop classes needed to provide the best in-house training for our repair technician staff – classes scheduled year ‘round.
• Stay current on all technical matters on the products we represent.
• Attend factory schools as available
• Self-study, e-Learning, as available
• Teach the classes developed to our techs or our customers’ technicians.
• Gather feedback from students, use feedback to make improvements as appropriate.
• Document student results for education tracking.
• Assist repair technicians and customers on technical matters that occur in the field.
• Work with factories to resolve technical problems.
• Maintain technical library on all products.
• Work with the BTG group as needed to ensure technician laptops are operational.
• Projects as assigned by Technical Training Manager.

Qualifications

Essential skills and experience:

• Strong communication skills – oral and written - with ability to clearly present technical materials to students and customers
• Commitment to company vision and mission 
• Strong computer proficiency
• In depth mechanical knowledge of material handling products, with at least 3 years’ experience repairing these products
• Current certification for driving material handling equipment

Nonessential skills and experience: 

• Industrial Hydraulics Certificate
• Technical college diploma or certification
• Awareness of lean business principles

For more information on this position, please contact Meredith Vachon at Herk & Associates: 

meredithv@herkandassociates.com

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