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Director of Branch Sales and Operations H&A Recruiter

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Position Details & Responsibilities


The Director of Branch Sales & Operations is responsible for executing the company’s retail accounts sales strategy, sales processes and procedures, as well as branch operational strategies, policies, and procedures to achieve business objectives.  This individual provides leadership and coaching to the sales team in his/her area in order to achieve sales quotas and enhance long-term customer relationships and loyalty.  The Director of Branch Sales & Operations also leads team members in assigned branches to drive transformational change and constantly improve operational and workflow processes.  This role oversees all assigned branch operations and sales team personnel to deliver a professional, high quality customer experience, in order to position the company as the premier provider of remanufactured transmissions, axles and hydraulics in the marketplace.  The Director of Branch Sales & Operations is expected to uphold the highest ethical standards and strong leadership.


Essential Duties & Responsibilities:

  • Sales Responsibilities
    • Achieve monthly and annually sales objectives in Director’s assigned geography by effectively leading and coaching salespeople and by directly working with customers as necessary.
    • Responsible for developing and delivering sales forecasts, quarterly reviews, CRM development/ maintenance, and regular pipeline reports and analysis.
    • Develop, lead, and manage a comprehensive sales strategy for:
      • Retail branch operations,
      • National accounts, and
      • Off Highway.
    • Insure all quotes are logged, communicated per SOP.


  • Customer Service Responsibilities
    • Develop, implement, and manage strategies and tactics at all key customer touchpoints to continuously improve the customer experience.
    • Deliver a high level customer experience that builds customer loyalty and retention.
    • Work directly with customers in his/her assigned geography to solve customer issues when the RPM is not able to handle.
    • Attend company and industry functions and trade shows to broaden knowledge and build customer relationships.


  • Branch Operations
    • Responsible for profitability, efficiency, and effectiveness of branch operations.
    • Ensure the branch team is focused on delivering a high-level customer experience through timely and accurate deliveries and through effective communication with customers both via phone and in writing.
    • Follow all company policies to maintain a safe, healthy workplace at the branches
    • Perform branch inspections on a regular basis
    • Enable necessary Navision training to ensure competency of use among all branch employees
    • Regular audits of individual branch inventory accuracy
    • Full use of NavMan GPS tools to drive safe operation of vehicles, timely delivery to customers, efficient routing and proper care for vehicles
    • Full responsibility to staff, promote, discipline and train all branch personnel
    • Schedule reviews with Branch Managers and team to sustain a high level of competency
    • Insures all branches adhere to packaging/shipping process procedures standards


  • Reporting
    • Responsible for sales forecasts, quarterly reviews, CRM development/maintenance, and pipeline reports.
    • Ensure that team members adhere to all company policies documented in Employee Policy Handbook
    • Participate in establishing and reporting on metrics for branch performance


    Other duties as assigned


    Education & Experience:

    • College degree or higher
    • 10+ years relevant sales experience
    • Working knowledge in the truck and/or automotive field (products and services)
    • Strong communication skills
    • Creative / solutions focused mindset
    • Management experience working in high-growth, performance-based environments that deliver 100% accountability
    • Proven track-record building, developing, and growing sales and operations teams that achieve increasing levels of results
    • Experience operating in a multi-location business. Related industry experience is preferred.
    • Ability to confidently communicate with people at all levels of the organization.
    • Relationship builder and influencer externally and internally.
    • Builds peer support and strong internal-company relationships with other key management personnel.
    • Excellent organizational abilities and customer service skills.
    • Excellent MS Excel skills and in-depth understanding of CRM data systems
    • Self-motivated with outstanding self-awareness, a strong aptitude, and desire to continuously learn.


    Knowledge & Skills:

    • Knowledge of and commitment to the mission statement and core values of the company.
    • Excellent communications skills, both oral and written.
    • Evidence of the practice of a high level of integrity and confidentiality.
    • Excellent organizational abilities and customer service skills.
    • Ability to operate effectively and professionally under pressure.
    • Self-motivated with a strong aptitude and desire to learn.

    Please reach out to Kingston Wynn and KingstonW@herkandassociates.com for further information. 

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