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Technical Support Specialist (Aftermarket)- Atlanta H&A Recruiter

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Position Details & Responsibilities

Herk & Associates is recruiting a skilled Technical Support Specialist to represent a globally recognized manufacturer of forestry/agriculture/construction attachment equipment just east of Atlanta, GA.

Job Responsibilities:

  • The Technical Support Specialist has the general responsibilities of providing technical support to dealers, customers and sales people with technical issues via phone.
  • Achieve customer satisfaction through prompt and efficient service calls and effective communication.
  • Instruct on machines diagnosis, inspections and repairs when needed (hydraulics, electrical, etc.)
  • Communicating with corporate office after sales support department about issues and troubleshooting
  • Communicate with product department about upgrades, changes and solutions on our equipment
  • Log all in house repairs, outside repairs and warranties in operating software
  • Maintain a record of warranty registration as well as warranty repairs
  • Work with corporate aftersales and  product department to put on in house dealer training classes.
  • Perform other miscellaneous duties as required by management

Qualifications

Experience Requirements

  • This position requires knowledge (minimum 5 years) in technical support of heavy equipment (skid steers, excavators, tractors, forestry equipment, etc.)
  • Technical experience with hydraulic systems, electrical troubleshooting, as well as mechanical systems (gear boxes, transmissions, etc.).
  • General knowledge of diesel engines.
  • Requires 5 years of experience in related field customer service experience.
  • Strong problem solving/resolution skills required. Experience in developing strong relationships with sales team and handling dealer issues effectively.
  • Strong verbal and written communication skills.
  • Position requires knowledge in basic computer programs such as Excel, outlook and others.

For more information on this position, please contact Meredith Vachon at Herk & Associates: 

meredithv@herkandassociates.com

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