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Product Support Representative (PSR)- Miami H&A Recruiter

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Position Details & Responsibilities

Herk & Associates is recruiting a Product Support Representative (PSR) for a construction and agriculture equipment dealership in the Greater Miami, FL area.

Job Summary:

Expand the dealership`s presence in assigned territory, providing product support to customers, and increase product support revenue.

Responsibilities:

Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage

  • Prepare and present Parts and Service quotations for customers
  • Conduct after-sales visit
  • Complete and present Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
  • Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
  • Conduct routine machine visits completing 50-point walk around inspection and present to customers
  • Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
  • Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
  • Maintain DAILY call reports on CRM
  • Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
  • Other tasks as requested by manager

Qualifications

Education/Experience/Skills:

  • Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
  • Proficient computer skills
  • Skilled in developing inter-personal relationships
  • General knowledge of maintenance, repair, parts department functions, sales, and customer needs
  • Mechanical aptitude and experience in heavy equipment industry required
  • Excellent verbal and written communication skills

For more information on this position, please contact Meredith Vachon at Herk & Associates: 

meredithv@herkandassociates.com

EEO




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