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Parts Manager Direct Hire

Atlantic Coastal Equipment

Position Details & Responsibilities

Atlantic Coastal Equipment, a fast-paced, locally owed equipment dealer in Savannah, GA is looking for a Parts Manager to join our team! 

Essential Duties and Responsibilities:

(Other duties may be assigned)

  1. DUTIES AND RESPONSIBILITIES

To manage the day to day operations of the parts department including:

  1. Forecast goals and objectives for the department and strives to achieve them.
  2. Work with the service manager and the leasing manager to ensure a timely turnaround of parts needed for internal jobs as well as for parts needed for outside customers.
  3. Prepare and administer an annual operating budget for the parts department.
  4. Prepare Bi-Weekly Flash Reports.
  5. Attends Bi weekly staff meeting.
  6. Understand, keep abreast of, and comply with federal, state and local regulations that may effect parts sales.
  7. Direct and monitor activities of any parts department employees.
  8. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
  9. Handle customer complaints immediately and according to company guidelines.
  10. Establish and enforce a pricing policy that balances volume and the cost of doing business.
  11. Monitors and adjusts inventory to minimize obsolescence.
  12. Ensure that wrong parts ordered for a customer or warranty parts are returned in a timely manner and meet the return guidelines for that specific manufacturer.
  13. Keep customer list updated as to credit status as to whether customer can purchase on account or is a cash only customer. Place collection calls as needed using the Profitability Partners Collection Process.
  14. Ensure that invoices are mailed or emailed in a timely manner, keeping open parts orders updated and invoiced so order is closed.

Qualifications

Education, Skill, and/or Experience Requirements:

  • The individual occupying this position must be an experienced  parts professional who has significant heavy equipment background

    • High School Diploma or equivelalent.
    • five years experience in a parts department.
    • Proven "people skills" along with the ability to manage priorities.
    • A thorough understanding of the Company`s equipment.
    • Excellent communication and managerial skills.
    • Some sales experience.



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