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Service Manager (North Carolina) H&A Recruiter

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Position Details & Responsibilities

Herk & Associates has been retained by a leading construction equipment dealer who is offering an excellent opportunity for a Service Manager to lead a team of dedicated service technicians to support customers in and around North Carolina.

  • Lead all field and shop technicians to meet customer needs and expectations.
  • Ensure all service technicians are provided the necessary tools to complete assignments.
  • Ensure all work orders are opened, closed and billed in a timely manner.
  • Assist technicians in the repair and service of machinery in a supporting role, when necessary.
  • Maintain up to date knowledge of all safety training, product training, and department goals.
  • Ensure all company safety requirements are adhered to by service technicians.
  • Complete assigned work including assisting technicians to achieve productivity goals and maintaining financial responsibility for shop and fleet expenses for assigned branch.
  • Lead technicians to complete all training as required.
  • Ensure all administrative functions are completed in a timely manner.
  • Maintain supervisory oversight of service shop and the facilities yard.
  • Assist in other duties as may be assigned.


Requirements and Qualifications:

  • High School diploma and/or trade school completion in appropriate field.
  • Prior supervisory experience over a field technical staff in heavy equipment.
  • Knowledge of safe job practices & regulations related to OSHA, MSHA and company requirements.
  • Have knowledge of personal computers and related software including Outlook.
  • Physical demand - Must be able to stoop, bend, climb and crawl without restriction.
  • Must have a valid driver`s license with ability to travel, as necessary.

For additional details, please contact Sandra Garcia at Herk & Associates:

Email: sandrag@herkandassociates.com



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