Log In

Product Support Manager - San Diego, CA Direct Hire

Sonsray Machinery

Position Details & Responsibilities

Product Support Manager – El Cajon, CA

About the Company:
Sonsray Machinery LLC. operates 13 CASE construction equipment dealerships located in California, Nevada, Oregon and Washington. Sonsray Machinery LLC. Provides comprehensive sales, as well as parts and service support, including rental and leasing programs for Case customers. Sonsray Machinery LLC. is a growing dynamic company offering a unique environment that fosters individual growth and rewards performance.

The Product Support Manager will be responsible for managing the day to day service and parts operations for the El Cajon, CA dealership to maximize return on investment through; optimizing service and parts department processes to ensure internal and external customer satisfaction, growing profitable parts & labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.

Essential Duties:

The Product Support Manager will manage the parts & service operations in a positive team work environment, develop business opportunities and increase market penetration.

The Product Support Manager will have the task of enhancing the service & parts department customer support which is crucial for the company`s growth. They will have the responsibility to build and support a dynamic new machine sales department, increase market share, maintain business relationships and call on key accounts.

The Product Support Manager is responsible to recruit and mentor employees that will cohesively execute the company goals and mission as entrepreneurial business leaders thru integrity, teamwork, customer responsiveness, and profitable decision making.

Ensure internal and external customer satisfaction. The Product Support Manager will have to ensure that all company procedures are implemented and followed. Review customer receivables and ensure store employees adhere to company accounts receivable and collections policies.

Monitors store metrics and pro-activity implements corrective action plans to assure achievement of all store departmental goals. Maintains a positive and professional conduct of business with employees and other stores and manufactures.


Desired Skills and Qualifications:


  • Minimum 3 years’ experience in Service Department operations.
  • 2 years` experience in Heavy Construction Equipment industry is highly desired.
  • Must have strong service/mechanical experience to be considered.
  • Parts operations experience is ideal but willing to train.
  • Prior experience within a dealership organization is highly desired.
  • Must be a leader and motivator.
  • Good time management skills.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Excellent written and oral communication skills
  • Good understanding of financial principles relative to service and parts department operations.
  • Ability to analyze and interpret internal reports.
  • Four year college degree in Business/Management is preferred but not required.




Benefit package includes competitive salary, 401k matching, medical, dental, vision and life insurance plan. Paid vacation, sick and holidays.

Not what you're looking for?