Position Details & Responsibilities
We are seeking a Parts Associate for our Material Handling Equipment Parts Department who will be responsible for through-the shop and over –the-counter- parts sales, parts stocking, ordering, receiving, returns and physical inventory while providing exceptional customer service.The role will allow the department to grow and handle incoming business better, increase customer retention, and ultimately increase customer business.
- Answering the phones.
- Ability to perform a variety of customer services.
- Up-selling and promoting Parts Sales.
- Inventory Control
- Delivery of Parts and Accessories
- Assisting with Counter Parts Sales
- As well as Internal Parts requirements to maintain Rental and Sales Fleet.
- Assist in keeping Parts department clean and orderly.
- Record all Sales and quotes transactions that occur.
- Provide Service Technicians with parts as required. (Including out sourcing parts to other suppliers to increase profitability)
- Assist Parts Manager with daily invoicing, logging AP and filing as needed.
- Must be able to multitask in a fast paced operation.
- Maintain customer goodwill by greeting and acknowledging all clients you come in contact with.
- Knowledge and be comfortable with Microsoft Office products.
- Experience in an Administrative Office environment.
- Have a good understanding of retail business: customer relations, phone etiquette, be able to multi-task and be flexible in work environment and schedules.
- Must be very organized and detail oriented
- Knowledge of material handling equipment strongly desired/preferred but we are willing to train.
- Must have excellent Computer/Internet skills. Strong written, verbal and interpersonal communication skills.
- Project a clean, neat, professional image at all time.
- Must be able to work as a Team.
- Highly motivated
- Thorough with a high degree of urgency, situations change by the hour.
- The successful candidate must demonstrate professionalism, enthusiasm and excellent communication skills
- High school diploma