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Product Support Sales Representative (PSSR) Direct Hire

Midlantic Machinery

Midlantic Machinery Logo

Position Details & Responsibilities

Midlantic Machinery: One of the premiere Komatsu distributors in the United States, is searching for a Product Support Representative at our Hatfield, PA  branch. A background in sales or the service within construction equipment is preferred.  We focus on providing World Class customer service.  This position is responsible for building Midlantic Machineries presence in an assigned territory.  We offer a competitive salary, commission and benefits. 

Job Overview:

The Inside Product Support Sales Representative (IPSSR) will work closely with the entire Product Support Department to increasing sales in parts and service by creating quotes/estimates, communicating daily with customers, and branch employees. This position will ensure that all activities are conducted with the highest standard to optimize customer satisfaction.

Job Responsibilities    

  • Work closely with Parts, Service, and Sales to ensure all customers receive a good customer experience.
  • Address problems and communicate efficiently with customers and/or service department to a timely resolution. 
  • Maintain equipment population records by customer follow-up and tracking lost sales
  • Generate and submit written quotes developed from machine inspections
  • Generate new parts and service opportunities
  • Coordinate shop repairs between the company and the customer
  • Aggressively promote all current service and parts programs while utilizing telephone sales
  • Tracking and scheduling of Komatsu Care service and OSS agreements 



  • Must be computer proficient, including experience using MS Office
  • Must have excellent communication and customer service skills
  • Must have strong organizational and follow up skills
  • Must be able to demonstrate self-motivation

Additional Qualifications

  • Ability to work in a team environment. 
  • Ability to put safety in the forefront of anything else
  • Ability to work in a busy atmosphere.
  • All duties and requirements are essential job functions

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