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Product Support Representative Direct Hire

Wagner Equipment Co.

Wagner Equipment Co.  Logo

Position Details & Responsibilities

POSITION SUMMARY The primary function of this position is to assist in support of parts and services of all Caterpillar (CAT) tractors operating within Wagner Equipment Co.’s (WECo.) assigned territory. The Product Support Representative (PSR) is the primary influencing factor to the ultimate user between WECo. and the competition. The person has a major role in the development of marketing plans for this segment of WECo.’s business so that increased sales and profits may be realized.

Direct Reports: None


Administrative: • Creates and maintains profiles on all major parts and service competitors

Organizational: • Communicates all happenings in the construction market to management and respective sales personnel so that proper procedures may be implemented to aid in reaching goals • Maintains an awareness of competition and reports lost parts and service sales

Interpersonal: • Devotes time and attention to the functions of customer-product support • Promotes all available programs offered by WECo. as appropriate to the individual customer’s needs • Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs Sales: • Supports all parts and service operations to enhance new and used equipment sales • Maximizes WECo.’s parts/sales service opportunities to the construction market • Conducts required Custom Track Service (CTS) on a regular basis and maintains CTS files to accomplish accurate follow-up to maximize WECo;s potential undercarriage sales

Technical: • Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs
Supervisory: N/A


  • High School Diploma / GED
  • Some college or trade school
  • 5 years experience with CAT 
  • Administrative Clerical Basic
  • Customer Service Intermidiate
  • Sales Intermidiate
  • EPG Experience 
  • Technical / Mechanical Knowledge Intermediate
  • Ability to gain the working knowledge of computer systems as it relates to Wagner operating systems and Caterpillar SIS and STW and other operating systems as it relates to the field service area
  • Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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