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POSITION SUMMARY The primary function of this position is to assist in support of parts and services of all Caterpillar (CAT) tractors operating within Wagner Equipment Co.’s (WECo.) assigned territory. The Product Support Representative (PSR) is the primary influencing factor to the ultimate user between WECo. and the competition. The person has a major role in the development of marketing plans for this segment of WECo.’s business so that increased sales and profits may be realized.
Direct Reports: None
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Administrative: • Creates and maintains profiles on all major parts and service competitors
Organizational: • Communicates all happenings in the construction market to management and respective sales personnel so that proper procedures may be implemented to aid in reaching goals • Maintains an awareness of competition and reports lost parts and service sales
Interpersonal: • Devotes time and attention to the functions of customer-product support • Promotes all available programs offered by WECo. as appropriate to the individual customer’s needs • Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs Sales: • Supports all parts and service operations to enhance new and used equipment sales • Maximizes WECo.’s parts/sales service opportunities to the construction market • Conducts required Custom Track Service (CTS) on a regular basis and maintains CTS files to accomplish accurate follow-up to maximize WECo;s potential undercarriage sales
Technical: • Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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