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Field Technician Direct Hire

Flint Equipment Co.

Position Details & Responsibilities

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf/construction and forestry equipment.  May require some direction or guidance from the Service Manager, Road Tech Manager, or Shop Foreman.

Essential Functions:

  • Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products
  • Participates in Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time on a time card and for all material used in performing assigned duties

Qualifications

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Proficient oral and written communication skills
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license is required; CDL (Commercial Driver’s License) preferred; driving record must meet CDL and company driving requirements
  • Fork lift license preferred

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




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