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Operations Manager-Service/Parts-Wastington State H&A Recruiter

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Position Details & Responsibilities

We have a new opportunity in the greater Seattle area for a Service and Parts Operations Manager.

We are looking for a service focused Operations Manager to oversee the of the parts and service department. The ideal candidates will possess sales and service experience; shop management experience; and contacts in the trucking/trailer industry.

We are looking for a Trucking Industry professional to be responsible fro:

  • Manage the tech and admin team that make up the service and parts department and play a key leadership role.
  • Manage hiring, performance evaluations, and terminations within the service and parts department. 
  • Oversee the profitability and proficiency of the service department by working with shop supervisor to manage tech hours and work order allocation. 
  • Oversee updates and education on safety and technical training. 
  • Act as liaison between customer and technicians; strong interaction with in-house service technicians.
  • Scheduled sales calls to develop new business and establish professional customer and vendor relationships
  • Resolve customer complaints, prepare customer visit reports and report to Branch Manager.
  • Monitor and manage P&L for Kent Parts and Service department

 

This is a great opportunity to join a growing Multi-Location Dealership with advancement opportunities.

Qualifications

Requirements:

  • Associate degree or equivalent work experience preferred
  • 2-3 years sales experience in relevant industry preferred
  • 5 years’ service/shop management experience required
  • Strong working knowledge of maintenance and repair in the automotive and/or commercial trucking industry a hard requirement
  • Business minded and fluent in P&L management
  • Strong organizational, time management and listening skills
  • Outgoing and unafraid to cold call to generate new business
  • Proficiency with Outlook, Word, Excel and PowerPoint
  • Reviews operational expenses and collection reports for accuracy

 

If you would like to find out more about this opportunity please Inquire with Joel Entrikin for a confidential discussion.

 EEO

 




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