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Field Technical Support Manager Direct Hire

FTG Equipment Solutions, Inc.

Position Details & Responsibilities

FTG Equipment Solutions is a privately-owned Equipment Distribution and Solutions Company that designs and distributes high quality, innovative and industry leading equipment throughout the USA and Canada. All of the brands we represent are recognized and distributed Internationally.

Our current product lineup includes Generators, Light Towers and Air Compressors, but will expand in the near future. We distribute to rental companies, equipment distributors, specialty markets and OEM`s. Our headquarters is based in Northern Delaware - about 20 miles south of the Philadelphia International Airport.

Our team is comprised of professionals with 100+ of years of combined experience in the Rental and Construction Equipment Sectors. We are looking to add key personnel to our staff as a result of growth and an expanding customer base.

We have immediate openings for individuals with a technical background in the construction equipment sector.

Position Responsibilities will include but not be limited to the following:

  • Assist customers with the diagnosis and repair of equipment technical issues
  • Develop Training Materials and teach customer sales and technical staff
  • Work with our suppliers to help resolve technical issues
  • Helps customers with replacement parts orders
  • Develops service technical bulletins
  • Communicate effectively with team members in all levels of our organizations
  • Able to new and used repair equipment personally when needed
  • Maintain Database of calls and resolutions to share with suppliers
  • Provide technical 
  • Provide telephone support
  • Assists in the customer warranty process
  • Must be hands on and proactive in providing solutions
  • Partakes in parts planning process
  • Able to research, install and program GPS solutions
  • Work in unison with the sales staff in providing industry leading customer support

 

Qualifications

  • 10+ Year Industry experience in power generation, lighting products and air compressors
  • Excellent Communication Skills
  • Able to understand technical data such as wiring schematics
  • Valid US Driver’s License
  • Ability to use an EST
  • High Computer Literacy
  • Must be able to build and maintain relationships with a variety of customers  
  • Good working knowledge of Tier 4 Diesel Engines and Emission Systems
  • Good working knowledge of generator and light tower controllers
  • Must be able to travel
  • Bachelor`s Degree Preferred or related years of industry experience



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