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Position Details & Responsibilities
Job duties include but are not limited to:
Greeting customers, scheduling service appointments and receiving equipment information.
Listening to requests of the service desired and clearly explaining information on the repair order.
Referring the technician to the customer and/or testing equipment to confirm source(s) of service repairs.
Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
Handling customer complaints and maintaining high customer satisfaction standards.
Periodically checking on the progress of the equipment during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Periodically communicate with customers to monitor customer relations and understand their needs both by phone and in-person at job sites or customer’s businesses.
Ensure quality of service on all machines worked on.
Provide exceptional customer service to our clients.
Call on customers to determine customer satisfaction and ensure we are exceeding their needs.
Call on potential customers to gain their business.
Ability to discuss problems & troubleshoot/repair with customers & team members