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Service Advisor Direct Hire

Robinson Equipment

Position Details & Responsibilities

Job duties include but are not limited to:

  • Greeting customers, scheduling service appointments and receiving equipment information.
  • Listening to requests of the service desired and clearly explaining information on the repair order.
  • Referring the technician to the customer and/or testing equipment to confirm source(s) of service repairs.
  • Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Periodically checking on the progress of the equipment during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
  • Periodically communicate with customers to monitor customer relations and understand their needs both by phone and in-person at job sites or customer’s businesses.
  • Ensure quality of service on all machines worked on.
  • Provide exceptional customer service to our clients.
  • Call on customers to determine customer satisfaction and ensure we are exceeding their needs.
  • Call on potential customers to gain their business.

Qualifications

Qualifications:

  • Mechanical Aptitude
  • Ability to discuss problems & troubleshoot/repair with customers & team members
  • Proven management experience
  • Experience with Diesel engines
  • Experience with Hydraulics
  • Electrical knowledge & experience
  • Basic computer skills
  • MUST have clean driving record
  • Ability to pass pre-employment drug screen



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