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Customer Service Executive Direct Hire

e-Emphasys Technologies, Inc.

Position Details & Responsibilities

Come join a winning team!

Founded in December 2000, e-Emphasys Technologies, Inc., is a NC Top 100 privately owned company based in Cary, North Carolina. We are a fast-growing and profitable enterprise software company that provides an industry leading Digital Business Transformation Platform for equipment dealers and renters. We specialize in working with the construction, mining, forestry, material handling, transportation and agriculture industries. We aim to be the ERP thought-leader in our space and a trusted IT advisor to dealer and rental companies across the globe.

Today, we have over 330 team members, offices on four continents and customers in over 17 countries. We are seeking talented individuals to join our team and help us aggressively grow our footprint in North America for both on premise and cloud-based end-to-end integrated solutions which include ERP, CRM, BI, Self Service Portals, Dispatch, solution for Service Technician and many more. If you are looking for a truly collaborative environment where good ideas are championed from any corner, and you can check your ego at the door (but never your sense of humor) we may be the next right home for you.

Job Description

We have an exciting career opportunity for Subject Matter Experts on our professional services and support team to make a definitive personal impact for the success of our customers and to make rewarding careers for themselves. You will be responsible for implementing, installing, and supporting our unique enterprise software solution. Our industry specific digital business transformation platform is specifically catered to equipment dealership and rental industries. You will work directly with the customer as part of our services and support team and act as the liaison for our enterprise solution.

You will be provided training on our software solutions and implementation practices. You will receive both traditional classroom trainings, as well as in the field / "shadow implementations” and in-house support training.

Primary Responsibilities

In summary, be a part of the talented Enterprise Solution deployment team who helps customers to improve their business efficiency by deploying e-Emphasys solutions

  • Provide functional support to ensure that our solution meets customer’s objectives by combining industry best practices, product knowledge and business acumen.
  • Liaise closely with customers for the business process reviews to build the as-is-business process model.
  • Configure, setup and implement e-Emphasys solutions as per customer requirements.
  • Train users on e-Emphasys solution.
  • Work closely with Project Managers to ensure the on-time and in-budget delivery.

Qualifications

Required Education and Experience

  • Master’s or Bachelor`s degree in either Supply Chain/Logistics or Finance/Accounting from an accredited college or university.
  • 0-2 years experience in related field. Exposure to ERP/CRM software is highly preferred.
  • Must be authorized to work in the United States without visa sponsorship.

Personal Characteristics

  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion required
  • Strong communication skills
  • Bright, quick, articulate, excellent presentation and interpersonal skills, and able to adapt to different internal and external decision makers.
  • Proficiency with MS Office
  • Viewed as a team player who also possesses the independence of thought and opinion to provide candor and honesty when making key business decisions.
  • Willingness to travel 75+% of the time (After 6 months in the role)

Place of Employment:

Place of employment will be at our corporate office in Cary, NC. You should be willing to relocate to Cary, NC, the city which is ranked amongst the ‘best places to live’ in America.

Why e-Emphasys?

Our goal is to build an organization of smart, ambitious, "A" players, committed to our mission and focused on winning.  We are offer a highly competitive compensation package and a full benefits program – health, dental, vision, life, 401K. But more than that, we offer candidates the ability to join an established and winning team that is leading its industry and has the real potential for exponential growth. Come help us achieve it!  We have a collaborative environment with a small company “feel” where good ideas are championed from anywhere in the organization. We also offer great stability - the company is still run by the founders and many team members have significant (10-15 years+) tenure. This is a great opportunity to assume a position with a fast-growing company where team and company will expand as the we continue to grow.  The sky is the limit! 




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