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Product Support/Service Manager Opportunity in PA H&A Recruiter

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Position Details & Responsibilities

Herk and Associates has been retained by a reputable construction equipment dealer working with some of the top brands in the industry. Our client is actively seeking a rockstar Product Support Manager with a Strong Service Background to join their team in Northwest Pennsylvania, about two hours from Pittsburgh.

This individual will be responsible for coordinating the activities of the Branch Parts, Service and Warehouse departments to obtain optimal efficiency of operations, superior customer service and maximum profits.This includes direct supervision over parts countermen, warehouse persons, mechanics and clerical staff with a goal of ensuring work orders are processed efficiently within established guidelines.

This role will also be responsible for managing all aspects of parts inventory including purchasing, ordering, shipping and maintaining correct levels of inventory. 

Qualifications

  • HS Diploma or equivalent and 5+ years related Distributor or Manufacturer experience
  • Prior Supervisory and/or Foreman experience including: Training, Scheduling, and Managing Technicians
  • Technical Competence with Mechanical Functions, Equipment Repair and Service Writing
  • Interpersonal Skills - able to build and maintain relationships with both customers and personnel
  • BA/BS Degree and/or Military Training a plus!

If interested in learning more about this opportunity, please contact Cathy Unruh at Herk & Associates: cathyu@herkandassociates.com or 480-348-0886 X29




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